Terms of Use

Service provider

RUTA SEGURA is a VPN service provided by ECUVPN S.A.S., registration number (RUC) 0993409791001. Registered address: Calle 1084, intersección 35, piso 7, Guayaquil, Guayas, Ecuador. Contact: info@ruta-segura.ec.

Service and account

The service allows you to request VPN access and manage payments and service requests through your account. Provide accurate information, protect your password and verify your email before submitting requests. Creating an account does not by itself activate a paid subscription.

Permitted use

Use the service lawfully. Do not use it for fraud, unauthorized access, malware distribution or infringement of third-party rights. Do not share your account credentials.

Plans and payments

See the plan options for published pricing. Contact info@ruta-segura.ec for payment, renewal and cancellation details before purchasing. Check the amount and requested plan before paying. A balance top-up and a subscription are separate operations.

Privacy

Our Privacy Policy describes the processing of account, request and payment information.

Availability and support

Availability of requested locations and features is confirmed before purchase. Performance also depends on your device, connection and destination network. Report service issues to info@ruta-segura.ec.

Updates and questions

The current version of these terms is published on this page. Ask for clarification before paying if you have questions about the service or your purchase terms. These terms do not limit your statutory rights.

Payment Policy

All prices are in US dollars (USD). Free costs USD 0; Pro costs USD 9.99 per month. Business pricing, locations and device limits are confirmed in an individual quote before payment. Check the amount, plan, service availability and delivery method before paying.

Payments currently use Deuna through the QR code or payment link in your account. Each top-up must be between USD 2 and USD 200. Opening the payment link, submitting a request or emailing a receipt does not confirm payment. Only a verified payment is credited to the account balance. A balance top-up is separate from purchasing or activating VPN access.

The website does not initiate recurring charges or automatic bank payments. Renewal is manual: a new Deuna payment and a renewal request require your action. The paid service period is confirmed in the access email. No renewal payment is taken without your action.

Payment Cancellation

To abandon an unpaid payment, do not complete it in Deuna. You can close an unpaid pending website request immediately using “Cancel unpaid request” in your account. If you have already paid, use the refund procedure instead. Closing a request does not reverse a completed bank payment.

If you already paid, request a refund under the Refund Policy. Do not treat an unverified payment or a pending request as an unpaid payment. Include the payment reference so it can be reconciled.

To request subscription cancellation, email info@ruta-segura.ec with the subject “Subscription cancellation”, your account email and the plan concerned. State whether you want to stop renewal or end access immediately. You may cancel renewal at any time. Unless you request immediate termination, access remains available until the end of the paid period. Support will confirm the effective date in writing. Cancellation and a refund are separate requests; cancellation alone does not reverse an earlier payment. The website does not automatically charge for renewal.

Refund Policy

The Refund Policy explains how to report duplicate or incorrect payments, non-delivery and service problems, and how a refund request is reviewed. Cancellation does not remove your applicable consumer rights.

Dispute Resolution

Send a complaint to info@ruta-segura.ec with the subject “Complaint”, your account email, payment or request reference, a description of the issue and the outcome you seek. Support reviews the account, payment and service records and replies to the email associated with your request. If you disagree with the response, reply with the missing information and request another review.

Contacting support is an available resolution channel, not a condition for exercising your legal rights. You may use the competent consumer-protection authorities and courts. These terms do not require compulsory arbitration or waive rights or remedies available under applicable law.

Service Delivery and Activation

Register, verify your email and sign in. For Pro, first top up your balance and wait for payment confirmation. Then choose your plan and press “Request activation” in your account. Free requires no payment. A receipt is used to verify payment; sending one does not activate the service.

The button records an activation request in your account. Our team prepares access manually and emails the VPN key or configuration, the official application download link and connection instructions to the email used at registration. No separate activation key is sent before your request has been processed. Check your inbox and spam folder.

The request remains Pending until our team has delivered access. A pending request is not an active VPN subscription. The email will identify the plan and, for paid access, the start and end of the paid service period. Contact info@ruta-segura.ec with the request number if the email is missing or the connection does not work.

Free Plan

Create an account, verify your email and sign in. In “VPN activation”, select Free and press “Request activation”. No balance top-up or payment is required.

Our team emails the Free VPN key or configuration, application download link and setup instructions to your registered email. Follow those instructions to connect. Free access is delivered manually, and the request stays Pending until delivery. Registering or submitting a request alone does not establish a VPN connection.